Q. What are premium items?

A. Premium priced items are expensive or returnable goods such as Cables, adapters etc. 

To verify, whether your item is part of premium items list or not, it can be confirmed by our customer care, as that list gets updated with new items on each month start. Ask customer care via this link: Contact Customer Care.



Q. 30 Days Money back guarantee for Cellbell website orders?

A. For any untempered / unused defective item, 30-day money back guarantee can be obtained.

    

      - Coverage:

  • Only manufacturing defects or fulfillment related errors are covered under this guarantee.
  • Any application related issues are not covered.
  • This guarantee is applicable only for Cellbell.in website orders.
  • This guarantee is applicable for 30 Days from Order Delivery date.


Q. How Moneyback guarantee Works?

A. The customer has to verify with customer care whether their order is eligible for this guarantee or not.

    

     -For guarantee verification:

  • Share your problem pics/videos with customer care via Customer Care Contacts.
  • Based on your problem pics/videos, you may be asked to send the item back to us for physical testing of fault at our QA facility.
  • You can either self-ship the item or you can use our prepaid Return parcel pickup(RPP) service (for selected pin codes).
  • In both cases, initial nominal costs of self-ship or return pick up service will be paid by the customer.
  • If the item fault detected at QA facility, then Refund will be done for customer invoice value and charges of Return parcel pickup(RRP).
  • If the item found to be working fine at QA facility, then no refund will be done and the same item will be sent back to the customer.
  • Please take special care in sending the item for physical testing, by using proper packaging to avoid any In-transit damages.


     -After above verification process, based on the confirmed fault status with the product, you will be given:

  • 100% money back Refund as:
    • Paytm wallet refund for COD orders.
    • Refund over the card, net banking or wallet for prepaid orders.
  • Refund will also include any shipping fees charged in past order.
  • No exchange or replacement will be done, as the direct refund is the only pre-approved option for money back guarantee claims.
  • For COD orders, if the customer doesn’t have paytm wallet then the customer may opt to receive cellbell site coupon credit as per refund amount, as UPI and other mediums can’t be entertained. 


Q. 24 Months low-cost Cashback Warranty for Cellbell website orders?

A. For any untempered / unused defective item, 24 months low-cost warranty can be obtained.

    

      - Coverage:

  • Only manufacturing defects or fulfillment related errors are covered under this warranty.
  • Any application related issues are not covered.
  • This warranty is applicable only for Cellbell.in website orders.
  • This warranty can be claimed only once in 24 months period after 30 days from order delivery date.



Q. How Cashback Warranty Works?

A. The customer has to verify with customer care whether their order is eligible for this cashback warranty or not.

    

     -For warranty verification:

  •  Share your problem pics with customer care via Customer Care Contacts.
  • Based on your problem pics/videos, you may be asked to send the item back to us for physical testing of fault at our QA facility.
  • You can either self-ship the item or you can use our prepaid Return parcel pickup(RPP) service (for selected pin codes).
  • In both cases, initial nominal costs of self-ship or return pick up service will be paid by the customer.
  • If the item fault detected at QA facility, then Refund will be done for customer invoice value and charges of Return parcel pickup(RRP).
  • If the item found to be working fine at QA facility, then no refund will be done and the same item will be sent back to the customer.
  • Please take special care in sending the item for physical testing, by using proper packaging to avoid any In-transit damages.


     -After above verification process, based on the confirmed fault status with the product, you will be given:

  • 100% cashback as per invoice value will be given as:
    • Cashback coupon code for COD orders and prepaid orders.
    • Cashback coupon code will be of Cellbell website and it can be used on the checkout page to get the relevant discount on the final value.
    • Shipping fee may or may not apply depending on ongoing website promotions (if any).
  • cashback coupon will also include any shipping fees charged in past order.
  • No exchange or replacement will be done, as the cashback coupon is the only pre-approved option for warranty claims.