Q. What are reasonable items?

A. Reasonably priced items such as Generic Tempered glass, cases, small cables etc. 

To verify, whether your item is part of reasonable items list or not, it can be confirmed by our customer care, as that list gets updated with new items on each month start. Ask customer care via this link: Contact Customer Care.



Q. 10 Days cellbell Cash back guarantee for marketplace website orders?

A. For any untempered / unused defective item, 10-day cash back guarantee can be obtained.

    

      - Coverage:

  • Only manufacturing defects or fulfillment related errors are covered under this guarantee.
  • Any application related issues are not covered.
  • This guarantee is applicable only for Marketplace websites orders such as Amazon, flipkart, ebay, paytm etc.
  • This guarantee is applicable for 10 Days from Order Delivery date.
  • This guarantee is applicable to the customer orders sold by cellbell authorized online or offline sellers, it can be confirmed by customer care via this link: Contact Customer Care.


Q. How Cashback guarantee Works?

A. The customer has to verify with customer care whether their order is eligible for this guarantee or not.

    

     -For guarantee verification:


     -After problem verification, based on the confirmed fault status with the product, you will be given:

  • 100% cellbell cashback as per invoice value will be given as:
    • Cellbell cashback coupon code for COD orders and prepaid orders.
    • Cellbell cashback coupon code will be of Cellbell website and it can be used on the checkout page to get the relevant discount on the final value.
    • If fault detected, then cellbell cashback coupon will be issued within 20 days from Order date
    • Shipping fee may or may not apply depending on ongoing website promotions (if any).
  • Cellbell cashback coupon will also include any shipping fees charged in past order.
  • No exchange or replacement will be done, as the cashback coupon is the only pre-approved option for cashback guarantee claims.


Q. 24 Months low-cost Cashback Warranty for Marketplace website orders?

A. For any untempered / unused defective item, 24 months low-cost warranty can be obtained.

    

      - Coverage:

  • Only manufacturing defects or fulfillment related errors are covered under this warranty.
  • Any application related issues are not covered.
  • This warranty is applicable only for Marketplace websites orders such as Amazon, flipkart, ebay, paytm etc.
  • This warranty can be claimed only once in 24 months period after 10days from order delivery date.
  • This warranty is applicable to the customer orders sold by cellbell authorized online or offline sellers, it can be confirmed by customer care via this link: Contact Customer Care.



Q. How Cashback Warranty Works?

A. The customer has to verify with customer care whether their order is eligible for this cashback warranty or not.

    

     -For warranty verification:


     -After problem verification, based on the confirmed fault status with the product, you will be given:

  • 100% cashback as per invoice value will be given as:
    • Cashback coupon code for COD orders and prepaid orders.
    • Cashback coupon code will be of Cellbell website and it can be used on the checkout page to get the relevant discount on the final value.
    • Shipping fee may or may not apply depending on ongoing website promotions (if any).
    • If fault detected, then cellbell cashback coupon will be issued within 20 days from Order date
  • Cashback will also include any shipping fees charged.
  • No exchange or replacement will be done, as the cashback coupon is the only pre-approved option for cashback warranty claims.